Refund & Payment Policy

Refund Policy

Defective or Incorrect Product Returns

If you receive a defective or incorrect product, you must contact us within 30 days of receiving your order. Return authorisation requires emailing hello@easy-stow.com. Upon inspection, Easy-Stow will provide either a replacement or refund to the original payment method. Refunds are issued less any applicable restocking fee.

Return Shipping

Customers bear all return shipping expenses. Shipping costs are non-refundable under any circumstances.

Refund Process

After receiving and inspecting returned products, refunds are issued to the original payment method if conditions are satisfied. Refunds are subject to a 20% restocking fee where applicable.

Payment Policy

Payment Requirement

Payment must be made in full upon receipt of the invoice. Orders are only processed after full payment has been verified.

Payment Methods

Accepted payment options include bank transfer and credit card as specified on invoices.

Currency and International Payments

All transactions are in South African Rand (ZAR) unless otherwise stated. Customers are responsible for any exchange rate fees and bank charges associated with international payments.

Order Confirmation

Once payment has been received in full, Easy-Stow will confirm your order via email.

Late Payments

Orders may be cancelled without notice if payment delays occur. Repeated late payments may affect future ordering.

Refunds and Cancellations

Cancellation requests received after payment confirmation will be handled at Easy-Stow's discretion.

For questions regarding refunds or payments, contact us at hello@easy-stow.com.